đ§ Corporate English :Handicraft Chair Export-Import Conversation
Importer: Hello, I recently received a shipment of chairs, but a few items were damaged. Can we resolve this issue?
CEO: Good afternoon. I’m sorry to hear about the damaged items. Let’s ensure this is addressed promptly. Could you provide more details?
Importer: Four chairs had broken legs, and two others had scratches. It seems the packaging wasn’t sturdy enough.
Commercial Manager: I apologize for this inconvenience. We’ll review our packaging process. Could you send photos of the damaged chairs?
Importer: Sure, I’ll send the pictures today. How soon can replacements be sent?
CEO: Once we confirm the damage, we’ll prioritize your replacements. You should receive them within two weeks. Does that work for you?
Importer: That’s fine. Could you also ensure better packaging this time?
Commercial Manager: Of course. We’ll use reinforced crates and double-layered wrapping to prevent such issues.
Importer: Thank you. What about compensation for the delay?
CEO: As a gesture of goodwill, we’ll cover the shipping cost for the replacements and offer a 10% discount on your next order. Does that seem fair?
Importer: That’s acceptable. I appreciate your proactive approach.
Commercial Manager: Thank you for your understanding. I’ll personally oversee the replacement shipment.
CEO: We value your partnership and will ensure you receive high-quality service moving forward. Have a great day!
