đ§ Corporate English : Handicraft Chair Export-Import Conversation
Importer: Hello, I’m interested in importing handmade chairs. Are you able to export these items?
Exporter: Hello! Yes, we export a variety of handmade chairs. What type of chair are you looking for?
Importer: I’m looking for traditional wooden chairs with intricate carvings. Do you have any samples?
Exporter: Yes, we have several designs. I can send you pictures and specifications. Would you like to see our catalog?
Importer: That would be helpful. Could you also share the dimensions and materials used?
Exporter: Certainly. Our chairs are made from high-quality teak wood, and the dimensions are listed in the catalog.
Importer: Perfect. What is the minimum order quantity (MOQ), and how long does it take for production?
Exporter: The MOQ is 20 chairs, and production takes around 3-4 weeks, depending on the order size.
Importer: Sounds good. What are your payment terms?
Exporter: We require a 50% advance payment, and the remaining amount is due before shipment. We accept bank transfers and PayPal.
Importer: And what about shipping? Do you handle international logistics?
Exporter: Yes, we ship globally. We can provide FOB (Free On Board) or CIF (Cost, Insurance, and Freight) terms. Do you have a preferred shipping port?
Importer: My preferred port is in Singapore. Could you also ensure proper packaging to prevent damage?
Exporter: Absolutely. We use reinforced wooden crates and bubble wrap for all our chairs to ensure safe transit.
Importer: Great. Please send me the proforma invoice, including all costs, so I can review it.
Exporter: I’ll email you the proforma invoice along with the catalog today. Thank you for your interest.
Importer: Thank you! Looking forward to working with you.
Exporter: Likewise. Have a great day!
Importer: Hello, I received the shipment of chairs, but some of them arrived damaged. Can we discuss this issue?
Exporter: I’m very sorry to hear that. Could you provide some details about the damage?
Importer: Sure. Four chairs have broken legs, and two others have scratches on the surface. The packaging didn’t seem secure.
Exporter: I apologize for the inconvenience. We use reinforced crates, but I’ll check with our logistics team. Could you send photos of the damaged items?
Importer: Yes, I’ll email the pictures shortly. What can be done to resolve this issue?
Exporter: Once we review the photos, we can either send replacements or offer a partial refund. Which option do you prefer?
Importer: I’d prefer replacements. Can you ensure the new shipment is packaged more securely?
Exporter: Absolutely. I’ll personally oversee the packaging. The replacements will be sent at no additional cost.
Importer: Thank you. Also, could you update me on the estimated delivery time for the replacements?
Exporter: The replacements should reach you within 10-14 days. I’ll share the tracking details once they are dispatched.
Importer: I appreciate your prompt response. Looking forward to receiving the replacements.
Exporter: Thank you for your understanding. Please let me know if you have any further concerns.